I'm having issues locking my Model O/R! What do I do?
1. Is your dispenser missing the locking tab? If so, try removing the bottom panel and see if it has fallen to the bottom.
The locking tab is the piece that keeps the door shut. This is how the lock should be when it is fully assembled on the Model O/R.
If you need a locking tab, please fill out the quality intake form.
- Enter shipping address
- Select "Replacement part request"
- Enter "Model O/R Locking Tab needed" in the notes
2. Do you need a full lock assembly? The lock assembly includes the lock cylinder, nut, washer, screw, locking tab, and set of keys.
If you need a full lock assembly, please fill out the quality intake form.
- Enter shipping address
- Select "Replacement part request"
- Enter "Model O/R Full lock assembly needed" in the notes